1. About Wurki
Wurki is an online platform created to make everyday services simple and accessible for everyone. Our goal is to help people find reliable assistance for common household and personal tasks without the stress of searching through multiple options. Whether it is home maintenance cleaning or small repairs Wurki brings everything together in one place. The platform works as a connection point between users and independent service providers who offer their skills and services. Wurki does not directly perform any of the services listed on the platform. Instead, it allows users to discover and request services based on their needs while service providers choose the tasks they are willing to complete.
2. Account Registration and Information
To access and use Wurki you may be required to create an account and provide certain personal details such as your name, email address, phone number and service location. By creating an account you confirm that all information you provide is accurate, complete and provided in good faith. If any of your details change you agree to update them promptly so that communication and service delivery can continue without issues. Incorrect or outdated information may lead to delays, failed bookings or account restrictions. Wurki reserves the right to review account information at any time. If any information is found to be false, misleading, incomplete or in violation of platform policies Wurki may restrict, suspend or permanently remove the account without prior notice.
3. Acceptance of Terms
By using Wurki you confirm that you have read, understood and agreed to these Terms and Conditions. These terms apply to all users of the platform including those who are browsing requesting services or interacting with service providers. When you use Wurki you are entering into an agreement with the platform under these terms. It is important that you review them carefully before using any feature of the service. If you do not agree with any part of these terms you should not continue to use Wurki. If you are using Wurki on behalf of another person or organization you confirm that you have the authority to accept these terms on their behalf. In such cases both you and the person or organization you represent are responsible for following these terms.
4. Independent Service Providers
All service providers available through Wurki operate as independent individuals. They are not employees, partners, agents or representatives of Wurki in any way. The platform does not control how they perform their work. When a user requests a service and a provider accepts it the agreement is made directly between the user and the service provider. Wurki only acts as a platform that facilitates this connection. We do not supervise the work being done and we do not take responsibility for how the service is carried out. Each service provider is responsible for their own tools, equipment and approach to completing the task. They also decide how they manage their time and availability. This independence allows providers to offer services based on their own expertise and preferences.
5. User Responsibilities
As a user of Wurki you agree to use the platform in a responsible and respectful manner. You are expected to provide accurate and complete information when requesting a service so that the service provider can understand the task clearly. When using Wurki you agree to provide accurate and complete information, use the platform only for lawful purposes, treat service providers with respect and fairness, and not misuse the platform or attempt to harm its functionality. Users must also maintain a safe and appropriate environment during the service. Any form of misuse harassment or unfair behavior is not acceptable and may result in restricted access to the platform. By using Wurki you accept that you are responsible for your decisions when hiring a service provider.
6. Booking and Payments
Wurki allows users to request services based on their needs and preferred schedule. Once a request is submitted it may be accepted by an available service provider who is willing to complete the task. The booking process is designed to be simple. Users can describe their task, choose a suitable time and confirm the request through the platform. However, Wurki does not guarantee that every request will be accepted or fulfilled as availability depends on service providers. Once a booking is confirmed users are expected to be available at the agreed time and location. Any changes to the booking should be communicated as early as possible to avoid inconvenience for both parties. Payments for services may be handled through the platform and the service provider depending on how the service is arranged. Users agree to complete the payment for any service they request once the work has been completed as agreed.
7. Pricing and Payments
The cost of services on Wurki may vary depending on several factors such as the type of task, location, duration and level of difficulty. Wurki does not set fixed prices for all services and does not control how service providers determine their rates. This allows providers to offer pricing based on their experience, skills and the nature of the work. Affordable options may be available depending on the service, type and provider availability but the final cost may differ based on the specific requirements of the task. Payments should be completed once the service has been delivered as agreed. Failure to make payment may result in restrictions on future use of the platform. Wurki aims to create a fair and transparent environment where both users and service providers understand the expectations related to pricing and payments.
8. Refund Policy
All services booked through Wurki are provided by independent service providers. Because of this, Wurki does not guarantee refunds for completed services. If a service is canceled before it begins, a refund may be issued depending on the situation and timing of the cancellation. However, once a service has been completed payments are generally non refundable. If there is an issue with the service users are encouraged to communicate directly with the service provider to resolve the matter. Wurki may review disputes if needed but does not take responsibility for service outcomes. Refund decisions may vary based on the nature of the request timing and agreement between the user and the service provider.
9. Backup Payment Policy
When you add a payment method on Wurki you agree that it may be used to process payments for any services you request. If you update or change your payment method after booking a service Wurki may still charge the previously saved payment method if the new method is not valid or does not have sufficient funds. By using the platform you authorize Wurki to complete the payment using any available payment method linked to your account to ensure successful transaction processing. It is your responsibility to make sure that your payment details are accurate and that sufficient funds are available at the time of service completion.
10. Cancellations and Rescheduling
Plans can change and Wurki understands that flexibility is important for both users and service providers. Users may cancel or reschedule a service request if needed but it is recommended to do so as early as possible. Early communication helps avoid inconvenience and allows service providers to adjust their schedule accordingly. If a cancellation is made at the last moment, it may affect the availability of the provider and could lead to limitations on future bookings. In some cases, service providers may have their own cancellation preferences or conditions which users should respect. Rescheduling a service allows users to choose a new time that better fits their schedule. However the availability of the same provider cannot always be guaranteed. Users should confirm the updated time clearly to avoid confusion.
11. Platform Availability
Wurki aims to provide a reliable and smooth experience for all users. However, there may be times when the platform is temporarily unavailable due to maintenance, updates or technical issues. While we work to minimize interruptions, we cannot guarantee that the platform will always operate without delays or errors.
12. Account and Data
To use certain features of Wurki users may need to provide personal information such as name, contact details and service location. This information is used to process bookings and improve the overall experience. Wurki takes reasonable steps to protect user data but cannot guarantee complete security.
13. Intellectual Property
All content available on Wurki including text, design, logos, graphics and platform features belongs to Wurki or is used with permission. You are not allowed to copy or reuse any content without approval.
14. Disputes and Resolution
Users and service providers are encouraged to resolve disputes directly. Wurki may review disputes but acts only as a neutral platform.
15. Limitation of Liability
Wurki is not responsible for any loss, damage or inconvenience resulting from use of the platform. All services are used at your own risk.
16. Verification and Safety
Service providers may be required to complete verification processes. Wurki cannot guarantee behavior or reliability of providers.
17. Third Party Verification
Wurki may rely on third party services for verification and is not responsible for inaccuracies in their data.
18. Governing Law
These terms are governed by applicable laws and disputes will be handled accordingly.
19. Contact Information
For any questions or concerns users can contact Wurki through the platform.
